2h

Leve l
Issue.System down, operation interruption, vehicle hardware and software failure, abnormal collision
Leve 2
Issue.System operation stalls, laser mis-triggered parking, continue to run after reset, fork cuts the pallet, with position vehicle travel accuracy super deviation, charger failure
Response time.Working time: response within 3 hrs,Non-working time: Response within 8 hrs, Provide solutions within 48 hrs
Leve 3
Issue.Multi-vehicle incidental control, vehicle rattling, non-functional parts damage, such as broadside lights, horn, shell, etc.
Response time.Working time: response within 4 hrs, Non-working time: Response within 12 hrs, Provide solutions within 24 hrs
After the warranty period, will be charged annually. The extended warranty fee is calculated according to the model and number of vehicles. The fee = single vehicle price * coefficient * number of vehicles.
After the warranty period, we will provide a quotation according to the actual failure situation and then charge for processing.