Reach Truck AGV
REACH TRUCK AGV
VNR 16
  • REACH TRUCK AGV VNR 16
  • VNR1401rideonReachTruckAGVVNR 14
  • VNR 20-01REACH TRUCK AGVVNR 20-01
    • Counterbalance Truck AGV
    COUNTERBALANCE TRUCK AGV
    VNE 20
  • COUNTERBALANCE TRUCK AGV VNE 20
    • Counterbalance Stacker AGV
    VNP 15A
  • VNP 15A
  • PALLET STACKER AGVVNP 15
  • VNP 20
    • SLIM Pallet Stacker AGV
    VNSL 14
  • VNSL 14
    • Pallet Jack AGV
    PALLET-JACK-AGV-forklift
    VNT 20-07
  • PALLET-JACK-AGV-forkliftVNT 20-07
  • VNT 20
    • Pallet Stacker Forklift AGV
    VNL 14
  • VNL 14
  • PALLET STACKER FORKLIFT AGVVNL 16
    • Autonomous Tractor
    VNQ 60
  • VNQ 60
  • VNQ 40
    • Autonomous Mobile Robots
    VNK 12-09
    VNK 12-09
  • VNK 12-09VNK 12-09
  • VNK08-09VNK08-09
  • VNK10-BVNK10-B
  • VNK10-AVNK10-A
  • VNK05-BVNK05-B
  • VNK05-AVNK05-A
    • Robot Control System
    Robot Control System

  • Robot Control System

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    • Home > Service > After Sales

    Smart vision enabled Logistics Smart logistics solutions based on VGV mobile robots

    After Sales Warranty Mechanism

    After Sales Warranty Mechanism

    After-Sale Warranty Response Time

    2h
    2h
    Phone response
    8h
    8h
    Provide the solution
    48h
    48h
    Technicians arrive

    Fault level and response time

    Leve l

    Issue.System down, operation interruption, vehicle hardware and software failure, abnormal collision
    Response time.Working time: response within 2 hrs, Non-working time: Response within 6 hrs, Provide solutions within 24 hrs


    Leve 2

    Issue.System operation stalls, laser mis-triggered parking, continue to run after reset, fork cuts the pallet, with position vehicle travel accuracy super deviation, charger failure

    Response time.Working time: response within 3 hrs,Non-working time: Response within 8 hrs, Provide solutions within 48 hrs


    Leve 3

    Issue.Multi-vehicle incidental control, vehicle rattling, non-functional parts damage, such as broadside lights, horn, shell, etc.

    Response time.Working time: response within 4 hrs, Non-working time: Response within 12 hrs, Provide solutions within 24 hrs

    Warranty Service After-sales service during the warranty period
    01 01

    On-site trouble shooting support

    • 4-hour response, remote problem solving
    • 48 hours email to customer with solution
    • Troubleshooting report after resolution


    02 02

    Defective parts replacement

    • New replacement parts extended warranty for 3 months
    • Free replacement of defective parts after evaluation by engineers

    03 03

    Telephone call back every 6 months for 2 times

    • Collect on-site problems and needs
    • Remotely check AGV operation status and provide maintenance advice


    01 01

    On-site trouble shooting support


    • 4-hour phone response, 48-hour solution
    • VisionNav technical engineers on site to solve


    02 02

    Defective parts replacement

    • Provide the same model or replaceable model parts during the warranty period
    • New replacement parts have a three-month warranty period

    03 03

    AGV maintenance

    • Maintenance is charged per visit
    • Provide maintenance schedule to customers via email


    Hardware Warranty Annual Cost Forecast

    A

    The annual package payment mode

    After the warranty period, will be charged annually. The extended warranty fee is calculated according to the model and number of vehicles. The fee = single vehicle price * coefficient * number of vehicles.

    B

    Pay-per-view mode

    After the warranty period, we will provide a quotation according to the actual failure situation and then charge for processing.

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