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After Sales Warranty Mechanism

After Sales Warranty Mechanism

After-Sale Warranty Response Time

Fault level and response time

Leve l

Issue.System down, operation interruption, vehicle hardware and software failure, abnormal collision
Response time.Working time: response within 2 hrs, Non-working time: Response within 6 hrs, Provide solutions within 24 hrs


Leve 2

Issue.System operation stalls, laser mis-triggered parking, continue to run after reset, fork cuts the pallet, with position vehicle travel accuracy super deviation, charger failure

Response time.Working time: response within 3 hrs,Non-working time: Response within 8 hrs, Provide solutions within 48 hrs


Leve 3

Issue.Multi-vehicle incidental control, vehicle rattling, non-functional parts damage, such as broadside lights, horn, shell, etc.

Response time.Working time: response within 4 hrs, Non-working time: Response within 12 hrs, Provide solutions within 24 hrs

01 01

On-site trouble shooting support

  • 4-hour response, remote problem solving
  • 48 hours email to customer with solution
  • Troubleshooting report after resolution


02 02

Defective parts replacement

  • New replacement parts extended warranty for 3 months
  • Free replacement of defective parts after evaluation by engineers

03 03

Telephone call back every 6 months for 2 times

  • Collect on-site problems and needs
  • Remotely check AGV operation status and provide maintenance advice


01 01

On-site trouble shooting support


  • 4-hour phone response, 48-hour solution
  • VisionNav technical engineers on site to solve


02 02

Defective parts replacement

  • Provide the same model or replaceable model parts during the warranty period
  • New replacement parts have a three-month warranty period

03 03

AGV maintenance

  • Maintenance is charged per visit
  • Provide maintenance schedule to customers via email


Hardware Warranty Annual Cost Forecast

A

The annual package payment mode

After the warranty period, will be charged annually. The extended warranty fee is calculated according to the model and number of vehicles. The fee = single vehicle price * coefficient * number of vehicles.

B

Pay-per-view mode

After the warranty period, we will provide a quotation according to the actual failure situation and then charge for processing.